1. We accept orders through our website, faxed orders, mailed orders, and phone orders.  We strongly encourage our customers to order through the website because our experience tells us that the ordering process is much more accurate. 
2. If you order by phone, fax or mail, it is best to use our preformatted order form to improve accuracy and turnaround time.
3. You need to specific the item number, page number, design description, and color choices all obtained from the web or our hardcopy catalog.  You will also need to fill in the quantity desired.    

Payment

1. We accept cash, money orders, all major credit cards, and checks from established customers.
2. Payment in full is required before we will ship any merchandise.

Shipping

1. Our customary carrier is the USPS.
2. Overnight or rush delivery orders are shipped primarily via UPS.  
3. International shipments are carried by United Parcel Service only.
4. Wholesalers are charged our cost for shipping.  Insurance applied to each shipment and the cost passed through to the wholesaler.
5. Overnight orders must be placed by noon for delivery the following day and clearly indicated on the order.

Custom Orders

1. We routinely produce custom designs for our customers.  The minimum order is 100 pieces.
2. You will need to send us a copy of your artwork, with dimensions, materials, and color specified.
3. If you require us to design your artwork, we charge $25 per hour.  The charge is waived if you place the order.  Once orders are placed they are non-cancelable.
4. We will return a quote with a graphic of the finished piece within 3 to 4 days.  You must sign off on the quote and artwork for us to place the order.
5. We charge 50% of the amount of the order when confirmed by you.  Preferably on a credit card.  The balance is due when the order is received by us.

Returns

1. All returns must be pre-approved.  Email us for return approval.
2. We accept returns only within 10 days of the receipt. 
3. You may exchange or return merchandise for company credit only.
4. A 20% restocking fee applies to all returns.
5. Proof of purchase, usually a copy of the original invoice, is required and the item must be returned in its original condition and in its original packaging.
6. Sealed packages of bulk crystals and metals that have not been opened can be returned.
7. Customer is responsible for all shipping charges on returned merchandise unless we made an error.
8. Mail your returned merchandise to the address below.

Pricing

1. Pricing for all items can be found on the Sue’s Sparklers web site.

We have a 60+ page retail catalog available by order for a modest charge plus shipping.